1. Introduction
Zentinel ("we," "our," "us") is a health-tech platform developed and owned by Fusionduo Technologies LLP ("Fusionduo"). We are committed to protecting your personal and health information and maintaining transparency in how we collect, use, and safeguard it. By using the Zentinel mobile application, website, or related services ("Services"), you agree to this Privacy Policy.
2. Information We Collect
We may collect and process the following categories of information:
a. Personal Information:
- Name, contact details, email address, and demographic details.
- Account login credentials.
b. Health and Vital Data:
- Data collected via connected devices or sensors (e.g., temperature, heart rate, oxygen saturation, or other physiological indicators).
- Manually entered health data such as symptoms, medications, or allergies.
c. Device and Usage Data:
- Device identifiers, app usage statistics, and interaction logs.
- IP address and browser type when accessing our web platform.
d. Location Data (if enabled):
- To improve service delivery or identify nearby healthcare facilities.
3. How We Use Your Information
We use your data for:
- Displaying trends in vitals and health parameters.
- Providing insights, recommendations, and alerts.
- Improving system accuracy and personalization.
- Sending updates, alerts, and account notifications.
- Compliance with legal or regulatory obligations.
Disclaimer: Zentinel does not guarantee the medical accuracy of vital readings. These readings are indicators intended for trend analysis only and not for diagnostic or emergency use.
4. Data Sharing and Disclosure
Your information may be shared only under these circumstances:
- With your consent, for connecting to healthcare professionals or facilities.
- With third-party service providers under strict data-protection agreements.
- When required by law, regulation, or government order.
We do not sell your personal or health data to any third party.
5. Data Security
We implement administrative, technical, and organizational safeguards including encryption, secure transmission, and restricted access to protect your data. However, no system is entirely immune from security risks.
6. Data Retention
Your personal and health data are retained as long as necessary for the purpose of service delivery, legal compliance, or until you delete your account.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:
- Access, correct, and delete your data.
- Withdraw consent for data processing.
- Request a copy of your personal information.
Requests may be submitted to privacy@fusionduotech.com.
8. Children's Privacy
Zentinel is not intended for users under 18 without parental consent.
9. Grievance Redressal
For complaints or privacy concerns, contact our Grievance Officer:
Email: ombudsperson@fusionduotech.com
Address: 235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indira Nagar, Bengaluru 560038, India
10. Jurisdiction
All disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.